FAQ

CONTACT US:

Email: info@caravangallery.com
Phone: (340) 779-4566 (Office hours 9:00 AM to 5:00 PM Atlantic Standard Time)
Write: Caravan Gallery, 513 Mongoose Junction, St. John, VI 00830


STORE HOURS

Hours are 9:30 am to 9:00 pm, Monday through Saturday and Sunday 10:00 am to 7:00 pm. During off-season, (after Labor Day and into October), evening hours are until 7:00 pm.
We are open daily, with the exception of Thanksgiving and Christmas.


HOW DO I PLACE AN ORDER?

Order through the shopping cart, place your order by email, phone or by fax.
Phone and fax orders require:


1) Your credit card number (We do not recommend emailing your number.
You can call it in after your email order is received.)
2) Expiration date, and three-digit code on the back of the card.
3) Your name and billing address and shipping address (if different).
4) Your phone number


WHICH PAYMENTS ARE ACCEPTED BY CARAVAN GALLERY?

We accept Paypal, Visa, Mastercard, Discover, and American Express.


HOW MUCH IS SHIPPING?

Jewelry Shipping Rates:

There is a $12.00 charge per jewelry order (no limit on number of items) via United States Postal Service, Insured Priority Mail.
Express mail for jewelry is $30.00. All jewelry is shipped in a complimentary Caravan Gallery gift box or satin pouch.

Non-Jewelry Shipping Rates:

Shipping and handling charges include order processing, packaging, handling and shipping via Priority U.S. Mail, Insured to the U.S.
For international rates, or other shipping requests, please contact us.

Up to $50.00 $15.00
$51.00 - $75.00 $18.00
$76.00 - $100.00 $21.00
$101.00 - $150.00 $28.00
$151.00 - $200.00 $36.00
$201.00 - $300.00 $46.00
Over $300.00 $56.00


WILL I BE CHARGED SALES TAX ON MY ORDER?

No. We do not have sales tax in the US Virgin Islands.


HOW LONG WILL IT TAKE TO REACH ME?

You can expect to receive your Priority Mail merchandise within 4-7 business days after your order has been processed. Express Mail normally takes 2-3 business days. Naturally, we cannot guarantee delivery time with the Post Office. Christmas gift orders should be placed by December 11th to ensure delivery via Priority Mail.


WHAT IF MY ITEM IS BACK ORDERED?

We will notify you via email or phone. At that point, you can choose to wait, or cancel your order. You will be notified when the item ships.


CAN I EXCHANGE MY JEWELRY OR ST. JOHN HOOK BRACELET?

We are happy to help you. Within fifteen days of the invoice date, return your jewelry to us. It must be in new condition. Please package in a sturdy box, not an envelope, and wrap it in bubble wrap for protection. Caravan Gallery is not responsible for damages incurred during return shipping.
Please include with your return the following information:

1) Your name, email address and telephone number
2) Caravan Gallery receipt (not the credit card receipt)
3) A note with your reason for return
4) Include credit card payment information or a check for $10.00.


DO YOU HAVE A GUARANTEE?

Certainly. We want you to be satisfied with your purchase. If you are not satisfied for any reason, please notify us via email (preferred) or phone, within fifteen days of the invoice date. We will be happy to help you.


CAN I RETURN MY PURCHASE?

Yes. If the product is still in new condition, you are welcome to exchange or return any item for a full refund of the original purchase price. Please make any returns in the original shipping box it came in, carefully packed. Include contact information (email and phone). When it is received, we will contact you. Items damaged in return transit due to improper packaging will not be refunded. Please note: no shipping costs are refundable.


WHAT IF I RECEIVE AN ITEM BROKEN IN SHIPMENT?

All shipments from Caravan Gallery are insured. We make every effort to ensure safe delivery, however, if your merchandise arrives damaged, please contact our customer service department within five (5) business days. Please keep all packaging materials and merchandise in the original box for USPS inspection. We will direct you on how to proceed.


HOW DO I REACH CUSTOMER SERVICE?

We take customer satisfaction very seriously and if you have any questions or comments, please email to correspond with one of our staff members. info@caravangallery.com, or call us.
Telephone: 340-779-4566. Office hours: Monday to Friday 9:00 AM to 5:00 PM.
Mailing Address: Caravan Gallery, 513 Mongoose Junction, St. John, VI 00830


GIFT CERTIFICATES

Caravan Gallery gift certificates are available. Please call 340-779-4566 to purchase.


PRIVACY STATEMENT

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. This Site contains links to other web sites. We do not control the privacy policies of the destination sites. Once the user leaves this Site, use of any information provided is governed by the privacy policy of the operator of that site.


Copyright © 2017 Caravan Gallery