FAQ
CONTACT US:
Email: info@caravangallery.com
Phone: 340-779-4566 (Office hours 10:00 AM to 5:00 PM Atlantic Standard Time)
Write: Caravan Gallery, 513 Mongoose Junction, St. John, VI 00830
STORE HOURS
Hours are 10:00 am to 8:00 pm, Monday through Saturday and Sunday 10:00 am to 6:00 pm. During off-season, (after Labor Day and into October), evening hours are until 7:00 pm.
We are open daily, with the exception of Thanksgiving and Christmas.
HOW DO I PLACE AN ORDER?
Order through the shopping cart, place your order by email, or phone, 340-779-4566.
Phone orders require:
1) Your credit card number (We do not recommend emailing your number.
You can call it in after your email order is received.)
2) Expiration date, and three-digit code on the back of the card.
3) Your name and billing address and shipping address (if different).
4) Your phone number
WHICH PAYMENTS ARE ACCEPTED BY CARAVAN GALLERY?
We accept Visa, Mastercard, Discover, American Express and Paypal. .*Please note, all credit card transactions are processed through PayPal.
HOW MUCH IS SHIPPING?
We ship via the United States Postal Service. Shipping and handling charges include order processing, packaging, handling, shipping, and insurance.
Jewelry Shipping Rates:
Jewelry will ship via USPS Priority Mail. Shipping costs are as follows:
Small Flat Rate Box (Jewelry, Knives, etc) |
Merchandise Total |
Postage + Insurance |
$0 - $100 |
$12.00 |
$101 - $200 |
$14.00 |
$201 - $400 |
$18.00 |
$401 - $600 |
$20.00 |
$601 - $800 |
$26.00 |
$801 - $1000 |
$30.00 |
$1001 - $2500 |
$40.00 |
$2501 - $5000 |
$50.00 |
International orders may be subject to additional shipping charges. If necessary, we will contact you with more information before processing your order.
Express Shipping Rates:
USPS Express shipping is available for jewelry only. Express shipping costs are as follows:
EXPRESS (Jewelry, Knives, Small Items ONLY) |
Merchandise Total |
Postage + Insurance |
$0 - $100 |
$30.00 |
$101 - $200 |
$32.00 |
$201 - $400 |
$35.00 |
$401 - $600 |
$40.00 |
$601 - $800 |
$44.00 |
$801 - $1000 |
$48.00 |
$1001 - $2500 |
$80.00 |
$2501 - $5000 |
$95.00 |
Non-Jewelry Shipping Rates:
Shipping and handling charges include order processing, packaging, handling, shipping, and insurance via the United States Postal Service Priority Mail.
If your non-jewelry item fits in a USPS Priority Medium Flat Rate Box, estimated shipping charges are below.
Please note, large or heavy gifts and artifacts or international orders may be subject to additional shipping charges. If necessary, we will contact you with more information before processing your order.
Medium Flat Rate Box |
Merchandise Total |
Postage + Insurance |
$0 - $100 |
$16.00 |
$101 - $200 |
$22.00 |
$201 - $400 |
$24.00 |
$401 - $600 |
$28.00 |
$601 - $800 |
$32.00 |
801 - $1000 |
$36.00+ |
Large Flat Rate Box |
Merchandise Total |
Postage + Insurance |
$0 - $100 |
$22.00 |
$101 - $200 |
$26.00 |
$201 - $400 |
$30.00 |
$401 - $600 |
$35.00 |
$601 - $800 |
$38.00 |
$801 - $1000 |
$42.00+ |
WILL I BE CHARGED SALES TAX ON MY ORDER?
No. We do not have sales tax in the US Virgin Islands.
HOW LONG WILL IT TAKE TO REACH ME?
You can expect to receive your Priority Mail merchandise within 4-7 business days after your order has been processed. Express Mail normally takes 2-3 business days. Naturally, we cannot guarantee delivery time with the Post Office. Christmas gift orders should be placed by December 11th to ensure delivery via Priority Mail.
WHAT IF MY ITEM IS BACK ORDERED?
We will notify you via email or phone. At that point, you can choose to wait, or cancel your order. You will be notified when the item ships.
CAN I EXCHANGE MY JEWELRY OR ST. JOHN HOOK BRACELET?
We are happy to help you. Within 30 days of the invoice date, return your jewelry to us. It must be in new condition. Please package in a sturdy box, not an envelope, and wrap it in bubble wrap for protection. Caravan Gallery is not responsible for damages incurred during return shipping.
Please include with your return the following information:
1) Your name, email address and telephone number
2) Caravan Gallery receipt (not the credit card receipt)
3) A note with your reason for return
4) Payment of $12.00 for return shipping.
DO YOU HAVE A GUARANTEE?
We want you to be completely satisfied with your purchase.
We will gladly issue a store credit, make exchanges, or give a refund for any merchandise purchased at Caravan Gallery, provided:
1) You have a sales slip listing the item
2) It is within one month of purchase
3) The item is in its original condition
4) There was a manufacturing flaw (within 1 year of purchase)
We cannot accept returns on items that have been worn.
CAN I RETURN MY PURCHASE?
Yes. If the product is still in new condition, you are welcome to exchange or return any item for a full refund of the original purchase price. Please make any returns in the original shipping box it came in, carefully packed. Include contact information (email and phone). When it is received, we will contact you. Items damaged in return transit due to improper packaging will not be refunded. Please note: shipping costs are not refundable.
WHAT IF I RECEIVE AN ITEM BROKEN IN SHIPMENT?
All shipments from Caravan Gallery are insured. We make every effort to ensure safe delivery, however, if your merchandise arrives damaged, please contact our customer service department within five (5) business days. Please keep all packaging materials and merchandise in the original box for USPS inspection. We will direct you on how to proceed.
HOW DO I REACH CUSTOMER SERVICE?
We take customer satisfaction very seriously and if you have any questions or comments, please email to correspond with one of our staff members. info@caravangallery.com, or call us.
Telephone: 340-779-4566. Office hours: Monday to Friday 10:00 AM to 5:00 PM.
Mailing Address: Caravan Gallery, 513 Mongoose Junction, St. John, VI 00830
GIFT CERTIFICATES
Caravan Gallery gift certificates are available. Please call 340-779-4566 to purchase.
PRIVACY STATEMENT
We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. This site contains links to other web sites. We do not control the privacy policies of the destination sites. Once the user leaves this site, use of any information provided is governed by the privacy policy of the operator of that site.